You said:
You need to set up a new PC for [Upper management employee]
I said:
Why? What's wrong with the one [Upper management employee] has?
You said:
Wireless isn't working?
I said:
Did you do any resets?
You said:
no, I'd have to reboot the computer and it takes too long.
I said:
... did you re-install any drivers?
You said:
No.
I said:
I could probably fix it. I mean that's what I do here.
You said:
No, [Upper management employee] is getting a new PC and that's pretty much final.
What I heard:
You pretty much want to kiss ass by replacing hardware that isn't broken. Meanwhile, I'm stuck with a task that takes 3 hours instead of the 15 minute task that you are too grossly incompetent to accomplish.
What you said:
It's working now, I didn't try any of the things you suggested but just tried again the old way. I'm not sure what's different but thank you.
What I heard:
After making you spend time troubleshooting something you knew wasn't broken it totally miraculously worked. Hooray! It's unthinkable that I could have been wrong, I don't owe anyone an apology for being a total jerk about it and wasting your time!
What you said:
Can you put together a list of the different procedures for the different power management resets and post them so I can see them?
What I heard:
I can't be bothered to learn these basic troubleshooting steps on my own and so as your manager, I will instead use your competence as a crutch and hope to god that nobody realizes how little I actually know about this job.
I Heard:
"I haven't had anything to contribute recently and have decided that the most interesting thing I could do right now is make a baseless proclamation I will most likely abandon in a matter of days"